Reviewing Contracts for Content and Approval

Frequently contracts for adding products, services and for changing service providers must be processed. The ability to read, understand and negotiate such contracts is essential to becoming an effective manager. First, it is absolutely necessary to become comfortable reading contracts and understanding their meaning. Certainly contract language is not the same as that which one …

Increasing Throughput on SMPP Links

We recently began using what we call an SMS Push application.  SMS Push allows us to send Text Messages to our subscribers in bulk.  Typically these messages are some Marketing promotion or a Customer Service announcement. The message text and a list of MDNs is provided to the application and it sends them serially, one …

Least Cost Routing is harder than it looks

All voice network operators are continually looking for ways to cut the cost of delivering outgoing long distance calls. The best way to do this is to use 2 or more Inter-Exchange Carriers (IEC, in FCC-speak) or what you and I might call “long distance service providers,” and cherry pick the cheaper provider for each …

Traffic Pumpers Filling Long Distance Pipes

Starting late last year our long-distance network has been overwhelmed with calls to various for-free services. These services often appear to be the proverbial free lunch, with no apparent business model because the service is 100% free to the end user. Typical offerings include free conference calls or voice chat rooms. These services can completely …