Reader with Twitter handle @RehabbedO offered her thoughts on Cost Containment
“… When the same service can be offered at lower cost or when additional services can be offered at about the same cost, there is no end to the joy the company will show you.”
I cringed when I read this paragraph from the first installment of Cost Containment series.
The way service providers, especially retail ones, define their “service” gives me a headache. Continue reading “Guest Post: Thoughts on Cost Containment”