Month: September 2007

Putty is an ssh client for Microsoft Windows which can automate secure logins to remote computers. This tutorial allows you to automate these logins using your public/private key pair.

Putty can be downloaded from here: http://www.chiark.greenend.org.uk/~sgtatham/putty/. Download and install the entire putty distribution.

During this procedure the following high-level steps are taken:

• First, create a public-private key pair using puttygen.
• Second, create a session for logging into a particular host. This session will include the IP address, and can include the username and location of your private key
• Lastly, add your public key to the host you’ll be logging into.

Each of these steps is detailed below. Continue reading “Automating Secure Shell Login using Putty”

This became a surprisingly full day. An earthquake near Taiwan around 1 PM local time disrupted communications lines to our out-sourced call center in Manila, the Philippines. This was certainly a surprise to our Customer Care group as they were under the, apparently mistaken, impression that diverse redundant voice routes were provided by the out-source company.

Regardless, it caused the Engineering department some serious headache. As the assumption had been that redundancy was built-in, a business recovery plan had not been created. A scramble was required to cobble together a work-around to reduce the impact on our customers, whose calls in the meantime were being dumped on the floor.

Continue reading “Out-source Call Center recovers from catastrophic outage”