This became a surprisingly full day. An earthquake near Taiwan around 1 PM local time disrupted communications lines to our out-sourced call center in Manila, the Philippines. This was certainly a surprise to our Customer Care group as they were under the, apparently mistaken, impression that diverse redundant voice routes were provided by the out-source company.
Regardless, it caused the Engineering department some serious headache. As the assumption had been that redundancy was built-in, a business recovery plan had not been created. A scramble was required to cobble together a work-around to reduce the impact on our customers, whose calls in the meantime were being dumped on the floor.
TeleTips Network has just opened a new message board for the Nortel EV-DO. There seems much to learn. Nortel has provided a training course which I’ll be following over the next few weeks. I’ll post the course specifics later, and a review of the course materials. In the meantime, this board can be used for your Nortel EV-DO discussions.
The second week of September in Ottawa, Ontario, Canada, Nortel will be hosting their users for a week-long conference of training, product demonstrations and sales. It is also expected to be a good chance for users to get together, compare notes, swap stories and have some fun. TeleTips Network will be there, blogging from the conference and calling attention to highlights and news. We’ll be showing the flag and recruiting some new members, too. If you’ll be attending drop us a note and look for us there.