I Delivered 5 Nines Uptime, and no one noticed!

You want to build your career while your building networks. I get that. Here’s a Pro Tip.

The last greenfield mobile network I built was a super experience on many levels, including my best-ever boss.

After service Launch, the CEO awarded Employee of the Year to the entire Engineering dept. for the startup effort.

When my boss accepted the award, he said this was the last he’d ever want to be in the spotlight. You see, he knew a dirty secret in #Telecom.

The best infrastructure is invisible: you only see it when it breaks.

This means your great work giving 5 nines uptime or better is ignored and you’ll only be “recognized” when there is an outage. Nice. Welcome to the Real World.

To grow your career you have to find other ways to impress the business. How? One of the best ways is to focus on Cost Containment.

Cost Containment usually means lowering a recurring (monthly) cost or generating more revenue for the same cost. It’s great for CSP finances and sure to win you positive attention.

Improving the cost structure while also maintaining great service is the #1 trick for Telecom Technologists to build your Telecoms career.

What are your tips for advancing your career in Telecoms technology?

👉 If you like this, follow me on LinkedIn, Russell Lundberg, for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.

He had it made until he shot off his mouth.

Early in my Telecoms career, there was occasionally lots of overtime. I worked in a dial-for-dial cutover crew turning up new 1AESS switches in the PSTN and there were times when you could pick up some extra money by working more.

Union rules required time and a half pay and even double time pay for starting a shift early, staying late, or working weekends. Like most systems of rules, there were ways to game it.

Apparently, one employee had worked out a long-term deal which gave him a steady extra income. He bragged about how much he was making to one of his coworkers. Another employee overheard him, and complained to the union.

The union intervened because the overtime wasn’t being offered according to Seniority rules. So the overtime stopped cold.

The First level supervisor in my group just shook his head and said “9 times out of 10 craft cause their own problems by opening their big mouth. When you’ve got a good thing going, shut up.”

Have you ever blown a sweetheart deal by talking about it?

👉 If you like this, follow me on LinkedIn, Russell Lundberg, for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.

A pro sports team’s new coach always says this

“We’re gonna work on fundamentals: blocking, tackling, passing the ball.”

As Telecom Pros, we love the shiny and new: 5G, mmWave, network slicing, #MIMO, URLLC, CRAN. OK, so we like acronyms, too.

But when the excitement of sexy new technology wears off, there’s still a mobile network to maintain. And what does that mean? Reports. Lots and lots of reports.

Dashboards, analyses, forecasts, budgets, financial models, capacity planning. Not very exciting. But this is how a modern mobile network is run.

For you, that probably means Microsoft Excel. Which is fine, because #Excel is not very exciting, either.

But it’s pretty much the best tool you’ve got for all those uses. You owe it to yourself to acquire a reasonable facility using Excel.

Check out this article: Dashboard Automation with GETPIVOTDATA. One simple technique to automate your Dashboards. And if you can automate all the mind-numbing manual updates you have to do now, it does more than free your time.

It frees your mind to think hard about what the data are telling you. You’ll have new insights and synthesize new possibilities.

Try it before you say “they’re only reports.” Because reports are a huge time sink. Get in front of it.

👉 If you like this, follow me on LinkedIn, Russell Lundberg, for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.

Are you responding to Latency slowly?

Reduced latency is one of the key benefits often cited for 5G. Improved latency allows for new apps, new use cases, new revenue streams.

But I have so many questions. For 5G latency to be clearly better, we have to know what it’s better than.

Do you know the typical latency in your network now? What are the important latency metrics to monitor? Are you currently tracking 4G latency? 3G?

Do you aggregate latency test results by technology or spectrum? Does carrier aggregation need to be disabled to get meaningful results?

Do you produce an “average latency” figure for the network? Is there a latency dashboard of performance, bottom sites, trends?

Is latency improvement included in your RAN team’s yearly Goals & Objectives? Do you have a latency SLA? Do you report latency in BOD meetings?

How do you collect latency data? Some speed testing apps include latency measures. But those are manual tests. Is there an automated way to test, one which doesn’t add to your tech team’s Site Visit Checklist?

Does your vendor-provided OSS report useful latency data? Are there 3rd-party packages for determining end-to-end latency? Which do you like?

What suggestions do you have about network latency?

👉 If you like this, follow me on LinkedIn Russell Lundberg for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.

What’s Your One Takeaway from MWC19?

Mobile World Congress just finished andTelecom Pros are returning to work.

Over 100,000 Telecom Pros attended the Mobile Industry’s biggest annual party.

I’m curious what you thought, regardless whether or not you attended MWC.

I’m excited for 2019 and all the possibilities it brings!

Continue reading “What’s Your One Takeaway from MWC19?”

What Happens When You comment?

This video is for you if you’re using LinkedIn to build your reputation and grow your career in Telecoms.

When you comment on an article, the author is notified, and the article will also be shown to your LinkedIn connections.

That’s a big deal already! It helps the author of the article by adding your connections to his or her audience.

And your comment will be seen by that same, larger audience.

I try to follow these guidelines when I comment:

  • Always add value.
  • Be respectful and courteous.
  • Write to stimulate more engagement.
  • Be specific about what triggered my comment.
  • If I have a question, be specific about that, too.

With a large audience, I feel like each time I comment is a bit like a performance. So many people right in my niche will be watching.

How I comment can help, or hurt, my reputation.

What are your guidelines for commenting?

👉 If you like this, please comment, share and follow me on LinkedIn Russell Lundberg

How have you handled trolls?

A recent update attracted a comment which was completely off-topic. In other words, I was trolled.

I thought the message inappropriate.

My first idea was to write my own comment discouraging trolling.

I’d voice my support for free speech, my disgust of censorship, and my rationale to the off-topic commenter.

After writing the comment, I changed my mind.

Continue reading “How have you handled trolls?”

Do you Tag in your updates?

When you tag someone, LinkedIn shares your update in the feed of that person’s connections. So your audience grows.

LinkedIn also messages the tagged person. For example, “Russell Lundberg tagged you in a post.”

To tag, type “@“ sign, then begin typing their name exactly as it appears in their profile. Select the correct name from the popup menu. If you always add value, are respectful, and write to drive engagement, tagging is a big win for everyone.

Pro Tip: if the person’s name doesn’t appear in the popup, try using 2 “@“ signs. Or after typing their name, also type something else from their profile, such as the company. Thanks to …….ANDY FOOTE……. for this suggestion.

👉 If you like this, please comment, share, and follow me, Russell Lundberg, on LinkedIn for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.