I Delivered 5 Nines Uptime, and no one noticed!

You want to build your career while your building networks. I get that. Here’s a Pro Tip.

The last greenfield mobile network I built was a super experience on many levels, including my best-ever boss.

After service Launch, the CEO awarded Employee of the Year to the entire Engineering dept. for the startup effort.

When my boss accepted the award, he said this was the last he’d ever want to be in the spotlight. You see, he knew a dirty secret in #Telecom.

The best infrastructure is invisible: you only see it when it breaks.

This means your great work giving 5 nines uptime or better is ignored and you’ll only be “recognized” when there is an outage. Nice. Welcome to the Real World.

To grow your career you have to find other ways to impress the business. How? One of the best ways is to focus on Cost Containment.

Cost Containment usually means lowering a recurring (monthly) cost or generating more revenue for the same cost. It’s great for CSP finances and sure to win you positive attention.

Improving the cost structure while also maintaining great service is the #1 trick for Telecom Technologists to build your Telecoms career.

What are your tips for advancing your career in Telecoms technology?

👉 If you like this, follow me on LinkedIn, Russell Lundberg, for more updates, insights, tips, tricks, and tactics to love a career in Telecoms.

Tracking Cost Containment Progress

I hope you have enjoyed my earlier writings about Cost Containment.  If you have started working to be recognized in your organization as a Cost Containment leader you should also consider how to track and present your accomplishments.   The chart shows concisely the EBITDA impact of Cost Containment efforts.

Continue reading “Tracking Cost Containment Progress”

What is Cost Containment?

I’ve been banging on now for a couple weeks about using Cost Containment to advance your career. But what exactly is Cost Containment? Is it as simple as spending less money? Must essential services be foregone; customer-pleasing amenities eliminated?

what-is-cost-containmentCost Containment is about providing similar services more cheaply, or additional services for roughly the same amount. Broadly speaking, there are 4 categories of Cost Containment.

  • Technology
  • Architecture
  • Negotiation
  • Negative Expenses

We will discuss these categories one by one to better understand how they can work for your network. Continue reading “What is Cost Containment?”

Infrastructure as an Expectation 

I’ve said it before: the best infrastructure is invisible because you don’t see it until it breaks. Even worse, no one ever expects it to break. Infrastructure is taken for granted; always there, always doing what it should.

When it does break, oh the outrage, the inconvenience. How could it fail at this time, why now?  If you don’t believe it, ask yourself a question. When was the last time you paused in quiet appreciation as fresh, clean water poured from the faucet? How long has it been since you marveled that a room was illuminated the instant you operated the light switch?  How often do you thank your broadband provider when FaceBook floods your Messenger with notifications?

On the other hand, remember how inconvenienced you felt when water service was shut off?  When commercial electric power failed during a storm? When the speed of your Internet speed crawled to a halt? Continue reading “Infrastructure as an Expectation “

Advance Your Telecom Career with Cost Containment 

It is often said that the best infrastructure is invisible because you don’t even know it is there until it breaks. In Telecoms, it means that the network should simply work without problems and the Technical Team responsible for that network remains behind the scenes, out of view.

For telecom engineers, this approach can have negative consequences. For example, maybe you have done a great job but you never got any recognition. The best boss I ever had, Eddie, felt this was how things were supposed to be. Eddie was always proud, but a little uncomfortable, when his Technical team won awards, which frequently they did, within the company. Eddie was CTO at that time and felt that Engineers belonged in the background, out of sight, dragging their knuckles quietly, certainly not on stage accepting awards in recognition of their outstanding performance. Continue reading “Advance Your Telecom Career with Cost Containment “